After you make a purchase, you should receive an email confirmation with an invoice attached. The time it takes to receive this email confirmation can vary based on how long your payment takes to process.
All orders are subject to a security check, this can impact the payment processing time and therefore receipt of email confirmation.
Once your email confirmation is received (and if your purchase is for immediate delivery), the recipient should receive the gift within 30 minutes. If the recipient does not receive the activation email after this time, please contact our support team with your order reference by submitting a request or calling 1300 790 292 (Monday to Friday 9am - 5pm AEDT).