If your verification email hasn’t arrived:
- Check that you entered the email address linked to your membership without any typing errors.
- Check your junk or spam folder.
- If the email still hasn’t arrived, follow the login screen’s instructions to request another code.
If your code isn’t working:
- Check that you entered the code exactly as shown in the email.
- If the screen says your code has expired, request another code and try again.
- Follow any on-screen instructions if you’ve made too many attempts.
If you no longer have access to your membership email address, see our email-access help article.
If you’re still unable to sign in, contact Westfield Support. Include the error message you see, but don’t include your verification code.