Westfield Direct

General Information

• What is Westfield Direct?
• How does the service work?
• Why has Westfield implemented Westfield Direct Click and Collect, now?
• Does Westfield Direct offer other retailers apart from food?

Getting Started

• How do I use Westfield Direct?
• Where is Westfield Direct available?
• Is there an app I can download to access the Westfield Direct service?

Ordering online

• What kind of stores are listed on Westfield Direct?
• How do I order?
• Can I place my orders in advance?
• Can I order from more than 1 retailer?
• What if I want to add something to my order?
• What if there is something wrong with my order?

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Payment

• What payment methods do you accept?
• Do you charge the same as the restaurant would?

Collecting Items

• How is the food packaged?
• Where do I pick my food up from?
• What do I do when I arrive?
• What if my order is delayed?
• What if I'm not around when my delivery arrives?
• I am unable to drive. Can I still use Westfield Direct?

Privacy and Security

• How safe is my personal information?
• How is my personal information used?

Refunds or returns

• What do I do if my order is cancelled after I've paid?
• How do I cancel my order if I change my mind?

Food and Safety

• Is the pickup process contactless?

Support

• I have an issue with my order or need to ask a question. Who do I contact?