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What is Westfield Direct?
How does the service work?
Why has Westfield implemented Westfield Direct Click and Collect, now?
Does Westfield Direct offer other retailers apart from food?
How do I use Westfield Direct?
Where is Westfield Direct available?
Is there an app I can download to access the Westfield Direct service?
What kind of stores are listed on Westfield Direct?
How do I order?
Can I place my orders in advance?
Can I order from more than 1 retailer?
What if I want to add something to my order?
What if there is something wrong with my order?
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What payment methods do you accept?
Do you charge the same as the restaurant would?
How is the food packaged?
Where do I pick my food up from?
What do I do when I arrive?
What if my order is delayed?
What if I'm not around when my delivery arrives?
I am unable to drive. Can I still use Westfield Direct?
Privacy and Security
How safe is my personal information?
How is my personal information used?
Refunds or returns
What do I do if my order is cancelled after I've paid?
How do I cancel my order if I change my mind?
Food and Safety
Is the pickup process contactless?
I have an issue with my order or need to ask a question. Who do I contact?