Westfield Direct
FAQs
About Westfield Direct
Ordering for Christmas
- There's something I need for Christmas but I haven't purchased it yet. How do I get it?
- Why is the last order date for Christmas the same for Click & Collect and home delivery?
- Why is December 8 the last order date for Christmas?
- What can I do if my order doesn't arrive in time for Christmas?
- Where's my order?
- I need to return my order. How long is the Westfield Direct returns period?
Browsing Products
Ordering Online
- I am not near a Westfield centre, can I still shop with Westfield Direct?
- Can I use the Westfield Plus app to shop with Westfield Direct?
- Can I order from more than one retailer?
- Do you have a size guide?
- Can I buy a Westfield Gift Card as part of my order with Westfield Direct?
- How will I know if my order is successful?
Cancelling Orders
Click & Collect
- How does Click & Collect work?
- Where do I collect my order?
- How long will it take for my Click & Collect order to be ready?
- Can someone else pick up my order?
- What happens if I don't pick up my order?
- Is Click & Collect free?
Delivery
- How do I track my order?
- How long will it take for my order to be delivered?
- How much is delivery?
- What happens if I'm not home to receive the order?
- I still haven't received my order, who can I contact?
- Can I change my delivery address after ordering?
Fulfillment
Payment
Notifications
Returns
Rewards
- How does the rewards program work?
- How do I check my reward balance?
- How do I join to earn rewards?
- When will I qualify for my reward?
- How will I qualify for my reward?
- Where can I use my reward?