Westfield online

About Westfield online

• What is Westfield online?
• How does Westfield online work?
• Where is Westfield online available?

Browsing Products

• What retailers are available on Westfield online?
• Do you stock all products from a retailer's physical store?
• I have a question about a product, who do I contact?

Ordering Online

• I am not near a Westfield centre, can I still shop with Westfield online?
• Can I use the Westfield membership app to shop with Westfield online?
• Can I order from more than one retailer?
• Do you have a size guide?
• Can I buy a Westfield Gift Card as part of my order with Westfield online?
• How will I know if my order is successful?

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Cancelling Orders

• How can I update, edit or cancel my order after I have paid?
• How do I cancel my order if I change my mind?
• What do I do if my order is cancelled after I've paid?
• How can I cancel a Click & Collect order?

Click & Collect

• How does Click & Collect work?
• Where do I collect my order?
• How long will it take for my Click & Collect order to be ready?
• Can someone else pick up my order?
• What happens if I don't pick up my order?
• Is Click & Collect free?

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Delivery

• How do I track my order?
• How long will it take for my order to be delivered?
• How much is delivery?
• What happens if I'm not home to receive the order?
• I still haven't received my order, who can I contact?
• Can I change my delivery address after ordering?

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Fulfillment

• There is something wrong with the items I've received. What should I do?

Payment

• Can I use my Westfield Digital Gift Card to pay online?
• There was an issue with my payment. What should I do?
• What payment methods does Westfield online accept?

Notifications

• Will I get notifications on the progress of my order?

Returns

• Westfield online Returns Policy

Rewards

• What happened to Rewards

Promotions & Discounts

• I forgot to use my promo code, can I apply it once I finalise my order?
• My Promo Code isn't working, what do I do?
• Can I use my promo code more than once?
• Can I receive a refund on items that were discounted?
• How and when do I apply my promo code? 
• Can I use my promo code on all products? 

Your Westfield membership account

• Your Westfield account
• I no longer have access to my email. How do I cancel or refund my order?