In the event of a lost or stolen gift card, it is best you head into one of our Westfield centres as they are able to reissue a card on the spot (given the necessary information is provided). If you are unable to make it into centre, reach out to the contact our customer support team by submitting a request or calling 1300 790 292 (Monday to Friday 9am - 5pm AEDT).
It is important to remember that any replacement gift card will have the same unused value (at the time of replacement) and expiry date.
Lost or Stolen Gift Cards
In order for us to assist you with the reissue of a lost or stolen gift card, we require the following information;
- Proof of purchase - This can be the original purchase receipt or the online order confirmation email or a bank statement clearly outlining the transaction amount, date and location.
Damaged Gift Cards
In order for us to assist you with the reissue of a damaged gift card, we require the following information;
- The physical card
Note: If you are seeking assistance from the customer support team, you will need to include a photo of the back of your damaged gift card when submitting a request.