In the event of a new or stolen device, contact our customer support team by submitting a request or calling 1300 790 292 during our operating hours.
In order for us to assist you, we require your online order number or card reference number, which can be located on your order confirmation (if you are the buyer) or activation email (if you are the recipient).
To avoid any unauthorised transactions bring made, place a remote lock on your device - information on how to do this can be found through Apple and Google's online support.
It is important to remember that any replacement digital gift card will have the same unused value (at the time of replacement) and expiry date.